Crowd management: The planning of, and the work performed by ushers, ticket takers, peer group security, medical teams, and facility management to provide the safety and security for the general public attending events. [PAFM Management Glossary]
Crowd management sometimes is contrasted to crowd control, which sometimes is used with a negative connotation, i.e., using police-like control to direct crowds.
Example of crowd control:
Web Site References:
http://www.crowdsafe.com/
I do not always agree with the owner of this web site, but it is an excellent source to study various issues.
http://www.contemporaryservices.com/
This company is likely the largest security staffing company in the U.S. It also frequently gets contracts for mega-events such as olympics and Superbowls.
http://dandlentertainment.com/
This Dallas-based company, until about five years ago, had exclusive staffing contracts with nearly all DFW venues.
Crowd Management Incidents
This clip is a report on the November 19, 2004 NBA game between the Detroit Pistons and Indiana Pacers at The Palace of Auburn Hills in Auburn Hills, Michigan. The incident led to changes in NBA policies regarding court security and crowd management at NBA games.
On December 3, 1979, eleven young people were killed in a crush entering Riverfront Coliseum in Cincinnati, Ohio for a concert by the British rock group, The Who. This concert tragedy led of a professionalizing of the field of crowd management. Many research studies, publications and educational programs were developed to refine the techniques of ensuring safety of crowds at sporting and entertainment events.
Other Methods of Crowd Control
- Tear Gas
- Rubber Bullets
- Riot Police
- Types of Music / Scents
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